We hope you’ll have a great time enjoying the pool and beach areas.
Here are a few things to keep in mind:
It is not allowed to smoke around the pool area. We have specific smoking areas.
We want you to have a great time and stay safe while you’re at the beach. Remember that the size and powers of the waves can vary throughout the day, so always check the warning flags on display before going in the water. Keep these tips in mind:
As our guest, you can ride our free beach shuttle bus to Playa del Ingles and Faro Maspalomas. Tickets are available at Reception.
From the hotel to Playa del Ingles: 09:20, 10:45, 11:50
From the hotel to Masplomas: 09:45
From Playa del Ingles to the hotel: 14:30, 15:30, 17:00
From Maspalomas to the hotel: 16:30
Not feeling well during your holiday? A doctor come to the hotel everyday. Book the time at the reception.
Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our Reception.
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
Direction: Walk out from the hotel to the main road (Av. Gran Canaria), turn left and keep walking about 400m. At the junction of Av. de Tirajana, turn left and you will see Edificio Mercurio building where the pharmacy is located.
Pharmacy is Farmacia in spanish. It has a green cross as it's symbol.
Public holidays and weekends there is always a farmacy on duty, which one is indicated by the farmacy entrance. Please contact reception for further information.
If anything should happen on your journey and an unexpected cost occurs, you should file your claim with your insurance company.
Guests from Nordic countries who have purchased Gouda Insurance can refer to details in their Swedish, Norwegian, Danish or Finnish website where claim can be filed online. You’ll receive a reply the same day or the next following workday. You can also file your claim once you’ve returned home.
For your safety, we’ve equipped all our apartments with a fire safety system controlled from the Reception. All Resorts have fire extinguishers and clearly marked emergency exits. Read more about our fire safety at the link below.