About Your Hotel
We want your stay to be safe, comfortable, and carefree. Below you’ll find useful information about our pool, beach, medical services, and safety guidelines – everything you need to make the most of your holiday.
Pool Information
Here are a few things to keep in mind when you use the pool area:
- Opening times for the pool(s) are shown by the pool area.
- A lifeguard/pool attendant will be on duty. Please follow his/her safety rules at all times.
- Check the safety rules and the depth of the pools before using them for the first time.
- Do not reserve sunbeds with clothing/towels/etc. Hotel staff will proceed every morning with removing all items on the sunbeds.
- Cups, bottles and any glasses are not permitted in the pool / sunbed area for security reasons.
- Please be careful when walking in the areas around the pools as they can be slippery.
- Pool & beach towels are only washed upon request to minimize water usage and negative impact to the environment.
- Please place the used towel in the basket in your bathroom and we will change them.
- You can also bring your used towel to our Reception to exchange for fresh ones directly.
It is not allowed to smoke around the pool area. We have specific smoking areas.
Beach Information
Here are a few things to keep in mind when you are visiting the beach:
Remember that the size and powers of the waves can vary throughout the day, so always check the warning flags on display before going in the water.
- Respect the warning flags – a Red Flag means it’s too dangerous to go in the water.
- Make sure that any inflatable swimming aids are in good condition and work properly.
- Test snorkels and masks in shallow water to check that they work.
- Take particular care on beaches away from the major tourist areas, where assistance is limited in case of an emergency.
- Always check the seabed before diving in and watch out for strong currents.
- Drink plenty of water to prevent dehydration.
- Top up your sun protection throughout the day. Salt water reduces the effect of sun block.
- Watch out for boats, windsurfers, water-skiers and others who may be near the shore.
Shuttle Bus to Playa del Ingles and Maspalomas
As our guest, you can ride our free beach shuttle bus to Playa del Ingles and Faro Maspalomas. Tickets are available at Reception.
From the hotel to Playa del Ingles: 09:20, 10:45, 11:50
From the hotel to Masplomas: 09:45
From Playa del Ingles to the hotel: 14:30, 15:30, 17:00
From Maspalomas to the hotel: 16:30
Fire Safety Information
Doctor
Not feeling well during your holiday? A doctor come to the hotel everyday. Book the time at the reception. Remember to bring your insurance certificate and passport with you. For medical help at all other times, please contact our reception.
If You Feel Sick - Dos & Don'ts
If you or your travel companions feel ill, follow these steps to prevent spreading the illness to others:
DOs
- Always wash your hands before entering the restaurants or bars-
- At the buffet, let someone in your party serve food.
- Contact the Help Desk about having food delivered if you are too ill to leave your room.
- If your bed linens or towels are soiled, please call housekeeping or reception immediately.
- Use separate toothbrushes, flannels, towels, etc to help prevent spreading the illness to travel partners or family.
- Always shower before using the pool.
- Notify the Reception / Help Desk or pool attendant immediately if a vomiting or diarrhea outbreak occurs in common areas or the pool.
- Report any illness to your tour operator’s representative immediately.
DON'Ts
- Don’t use the pool if you have diarrhea or have been vomiting – wait until you have been symptom-free for at least 48 hours.
- Don’t use public toilets if you’re still feeling ill – use the toilet in your room instead until you are symptom-free for at least 48 hours.
Doctor Opening Hours
Pharmacy
Direction: Walk out from the hotel to the main road (Av. Gran Canaria), turn left and keep walking about 400m. At the junction of Av. de Tirajana, turn left and you will see Edificio Mercurio building where the pharmacy is located.
Pharmacy is Farmacia in spanish. It has a green cross as it's symbol.
Public holidays and weekends there is always a farmacy on duty, which one is indicated by the farmacy entrance. Please contact reception for further information.
